Everything you need to know about Imajize

1. Product demo

 

 

2. What does Imajize do, exactly?

Imajize is the software that businesses use to spin their products online with an interactive 360º view.

Imajize is similar to a B2B video hosting company like wistia or vimeo, but instead of hosting video Imajize hosts 360º views of products such as shoes, jewelry, electronics, and basically any product you can think of that is sold online.

What makes you different from other companies?

We stubbornly focused on the three golden rules that make a 360º view actually work. Fall short on any one of these three golden rules, and it will kill sales faster than you can say "What the **** happened to our conversion rates?!?". So here are the three golden rules our 360º viewer is built upon:

  1. It must always load fast.
  2. It must always look sharp.
  3. And it must do this reliably on every device and screen size, worldwide. Always.

It's deceptively difficult to do even just one of these well. It's immensely difficult to do two of these well. To do all three requires a very real degree of obsession and insanity. It required our co-founders Michael and Jasper to develop everything from the ground-up. The result was an ultra reliable 360º viewer that loads fast and looks sharp on any device, worldwide. In other words – it just works.

3. Payments and contracts

How do payments work?

All major credit cards are acceptable. After you enter your credit card details, we will charge your card once a month and send you an invoice to keep your accountant happy.

Am I locked into a nasty contract?

Not at all. We do everything on a drama-free pay as you go basis. Welcome to Imajize!

How do I update my credit card?

Simply log in and click on "Account". From there, click on "Plans & Billing Details" and you'll see a form for updating your card. If something seems wrong, you can contact Michael or Jasper at support@imajize.com. They'll be happy to help.

What about VAT fees for European customers?

Imajize is based in California and is a non-EU provider with no VAT registration. This means VAT isn't attached to any charges we make to your credit card. We recommend you account for VAT via a "reverse charge basis".

What happens when I hit my storage limit? What should I do?

You have a few options:

  1. You can invite someone you know to Imajize. We'll give you some extra storage when they sign up and add enter their payment details.
  2. You can delete some old 360º views from your account. Once you delete some unwanted 360º views from your account, you should have extra room to upload some new ones.
  3. You can upgrade your plan to the next highest level. Upgrading your plan increases your storage significantly, but it also unlocks fancy features your old plan didn't have.

Do I need multiple Imajize accounts if I have more than one website?

Good news: There is no limit to the number of websites you can embed your 360º view into.

I need to cancel my account, how can I do that?

Just like the countdown for a rocket launch, canceling your account takes about 20 seconds. Just go to Account > Plans > Cancel Account. If you decided that Imajize sucks, then please send your (constructive) feedback to our co-founder, Michael Allen at support@imajize.com (all support emails get forwarded to him). You might be pleasantly surprised at what he can do to turn your day around.

4. Bandwidth (hits)

All Imajize accounts have a theoretical cap on bandwidth. Yes–theoretical. We use the word theoretical now because your Imajize account comes with so much bandwidth you will hardly know what to do with it all. Before you call us a dirty liar, let us first explain how we measure bandwidth. We measure bandwidth by "hits". So when someone looks at your 360º view on a webpage, it counts as a hit.

Now let's get back to the dirty liar part. When we first started Imajize, we had a really hard time convincing customers that they were NOT going to get reamed with a huge bandwidth overage fee every month. Our average customer generated around 2,000 hits per month, with a small percentage (about 1%) exceeding 50,000 hits per month mark. Even still, most new signups were genuinely concerned about paying bandwidth overage fees. So to help, we decided to give every Imajize account 50,000 hits per month. If your website actually does receive considerable traffic, check out the bulk discounts we have on our High Bandwidth Pricing page.

So what happens if I do go over on bandwidth?

Only 1% of our customers exceed their bandwidth limits. If you are one of them, then you'll simply go into pay-as-you-go bandwidth mode. Your 360º views will continue working, and we'll give you a bill with a simple breakdown of exactly how much extra bandwidth you used. The bandwidth overage rate is actually cheaper per hit than the complementary bandwidth rate that comes with your plan. So if anything, users who do go over on bandwidth get the highest value out of our service from getting a hefty bulk discount on the cost per hit.

5. Delivery

Our service runs on Amazon's CloudFront CDN. When someone views your 360º view on your website, our system will deliver the images from a server that is physically closest to their location. Doing this is just one of a few techniques we utilize to ensure your 360º view loads fast from every geographic location on Planet Earth.

Because Imajize automatically processes your images into many different sizes, your 360º viewer will instantly adapt to any kind of device no matter the screen size or resolution. In other words, it works like magic. If this fascinates you as much as it fascinates us, then you can read more about it here.

6. Integration

We made some slick integration Apps for several eCommerce platforms listed below:

  1. Ecwid
  2. Shopify
  3. WooCommerce

7. Plans comparison chart

The essentials

Monthly price

Total product storage

Mobile & HTML5 compatible 360º viewer

Tier-1 Amazon CloudFront CDN

High resolution zoom

Fullscreen mode in HD

Basic

$29

100

Pro

$99

1,000

Enterprise

$299

100,000

 

Core features

360º viewer customization

Whitelisted domain restrictions

Basic

 

 

Pro

Enterprise

 

Advanced features

SSL embed link encryption

An Imajize developer to help w/integration

Platform branding w/your logo

Basic

 

 

Pro

 

 

Enterprise